How do I clear up memory space on my device?

How do I clear up space on my device

If you find that your device freezes sometimes or is sometimes unresponsive, it could be that your device may be running low on memory space required to run applications. Clearing memory space will free up more RAM space and delete cached data, which allows apps to open and run more quickly.

Below are ways to free up some memory space on your device.

Battery and device care Click to Expand

The Battery and device care feature removes unnecessary data from your device, freeing up storage space. This will only delete cached, residual and advertisement files from your device. User files such as photos, videos and messages will not be removed.

Please note: The following steps may vary depending on the model and operating system of your device.

1 Swipe up from the home screen to access your apps

2 Tap "Settings"

Settings icon

3 Tap "Battery and device care". On some older devices, this is called "Device care"

Battery and device care selected in settings menu

4 Once your device has finished scanning, tap "Memory"

Memory selected in Battery and device care

5 Tap "Clean Now".

Clean now selected in memory section of Batter and device care

Back up your files with Samsung Smart Switch Click to Expand

With Samsung Smart Switch you can back up your files to an SD memory card, a USB memory stick or an external hard drive. Once you have inserted the memory card or connected your device to the memory stick or external hard drive, follow the below steps to back up your data.

Read our FAQ to find out What is Smart Switch and how to use it.

Please note: The following steps may vary depending on the model and operating system of your device.

1 Swipe up from the home screen to access your apps

3 Tap "Cloud and accounts"

5 Tap "External storage transfer". Depending on your device, you may need to tap "More" before choosing this option

7 Select the data that you would like to back up

8 Tap "Back up" to transfer the files to your external storage device

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.

This allows us to a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app

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